Trusted by NDIS providers across Australia

Run Your NDIS Business Smarter with iSena

One platform to manage participants, staff, services, communication, compliance and visibility. Built for NDIS providers who want to reduce admin, stay audit-ready and scale with confidence.

Join iSena Today See How It Works

Client Onboarding Process

Create a seamless onboarding experience with digital workflows that reduce administration and improve consistency.

Staff Management

Manage qualifications, training, compliance and employee records in one place.

Discover Listing

Increase your visibility and connect with participants through a trusted marketplace designed for the NDIS community.

Shifts & Scheduler

Build smarter rosters, balance workloads and maintain continuity of care with intelligent scheduling tools.

Compliance – Policies, Registers, Reporting

Audit-ready compliance registers and documentation that meet NDIS requirements

Finance & Accounting

Automated billing mapped to NDIS price guides – no more manual calculations. Xero & MYOB integration.

Everything you need, All in one place

One intelligent platform that doesn't just manage your business. It connects, protects and grows it.

Operate
Connect
Discover
Grow

iSena Operations

Smarter business operations

Audit Ready, without stress

Complete Operational Platform

HR, accounting, WHS, Service Agreements and NDIS documentation and compliance in one system.

Reduce compliance risk

Compliance & Reporting

Purpose-built for NDIS Practice Standards – track everything auditors need in one place.

Better Care Visibility

Participant Records

Goals, preferences, routines, risks and support information in one easy-to-access place.

Hours saved on scheduling

Workforce & Rostering

Intelligent shift management, staff records, training, qualifications, and workload visibility to support safer care.

iSena Connect

Communication where care actually happens

Compliance On-the-Go

Frontline Mobile Access

Care details, updates and context available wherever support is delivered.

Critical information at your fingertips

Real-Time Updates

Messages, alerts and changes shared quickly to reduce missed information.

Hours saved on record keeping

Notes & Handovers

AI-assisted notes help capture clear, consistent records on the go.

Transparency for participants

Participant & Family Connection

Transparent communication, service visibility and stronger engagement.

iSena Discover

A more connected NDIS community

Find Services Faster

Location-Based Search

Participants can find providers, activities and services in their local area.

Choose With Confidence

Verified Profiles

Clear provider information builds trust, transparency and confidence.

New participant connections

NDIS Provider Discovery and Referrals

Get found by participants, support coordinators and other providers.

Intelligence & Growth

Helping providers grow with confidence

Make Better Decisions

Insights & Analytics

Harness the power of AI and real-time data to gain greater visibility across your organisation, identify opportunities and make more informed decisions.

Reveal Hidden Opportunities

Capacity & Workforce Planning

Understand service demand, utilisation and growth opportunities across your business.

Stay One Step Ahead

Performance & Trends

Identify emerging trends, risks and opportunities before they become issues.

Scale With Confidence

Business Visibility

Transform operational data into meaningful insights that support better decisions and enable sustainable growth.

Reduced Admin Load

Less duplication, fewer manual checks, fewer spreadsheets

Reduced Compliance Risk

No more missed incidents, expired training, or incomplete records

Improved Visibility

Know what's happening across clients, staff, and services in real time

Who is iSena For?

Sole Traders

Ready to scale without drowning in administration.

Small and Mid-Sized Providers

Managing growth while staying compliant.

Large Providers

Bringing multiple systems together in one platform.

Allied Health and General Service Providers

Increasing visibility within the NDIS community.

Participants and Families

Looking for clear communication and confidence in service delivery.

How It Works

Get started with Sena in three simple steps

Step 1

Register & Set Up

Create your account and configure your organisation in minutes. Import existing data or start fresh.

Step 2

Manage & Automate

Run clients, staff, billing, and compliance from one system. Reduce manual work immediately.

Step 3

Stay Compliant & Grow

Receive alerts, reports, and insights as your organisation scales. Always audit-ready.

Most providers are up and running within a day

Start Your Free Trial

Transparent pricing for every builder

Choose the plan that fits your building ambitions. From weekend projects to enterprise applications, we've got you covered.

Service Provider
Independent Support Worker
Lister
Micro / Sole Traders

Get started with essential features

Annual
$119 /month
Save $360/year
  • Client onboarding & forms
  • Staff management & training
  • Shift, case note & incident reporting
  • Xero billing integration
  • AI-powered compliance tracking
Get Started
Small

Perfect for growing teams349

Annual
$279 /month
Save $840/year
  • Everything in Micro, plus:
  • Advanced rostering features
  • Priority support
  • Custom report templates
  • Multi-location support
Get Started
Medium

Built for established providers

Annual
$559 /month
Save $1680/year
  • Everything in Small, plus:
  • Advanced analytics
  • API access
  • Dedicated account manager
  • Custom integrations
Get Started
Independent Worker

For solo support workers

Annual
$39 /month
Save $120/year
  • Personal client management
  • Shift tracking & logging
  • Case note documentation
  • Basic compliance tools
  • Mobile app access
Get Started
Discovery Listing

Get found by participants

Annual
$23 /month
Save $72/year
  • Provider profile page
  • Service area visibility
  • Direct enquiry form
  • Verification badge
  • Analytics dashboard
Get Started

Built for Real NDIS Service Environments

iSena was built by service providers who understand the realities of the Australian NDIS sector and the competing pressures of care quality, safety, compliance and workforce capacity.

“We’re Australian NDIS service provider who saw the need for change in the industry. We’ve lived the paperwork. The late nights. The frustration of wanting to do the right thing for participants, while getting bogged down in
compliance, process, and disconnected systems that don’t reflect how support is actually delivered.”

iSena isn’t just another CRM or fragmented enterprise system. It’s an all-in-one platform built to reduce administrative burden, improve visibility and help you identify risks before they become issues.

By bringing your people, processes and compliance together in one place, iSena gives you back the one thing every provider needs more of — time.

So, no matter your role, you can spend less time managing paperwork and more time delivering better outcomes for participants. As the industry evolves, iSena will continue to be shaped by the people using it, because that’s who it was built for.

Support Workers
Service Providers
Support Coordinators
SDA Investors

Trusted by NDIS Providers Across Australia

Built by service providers, for service providers — designed for real NDIS workflows.

"Before Sena, we spent hours managing client documentation and compliance checks manually. Now everything is streamlined in one platform. Sena has transformed how we deliver care and manage our NDIS business."

SM
Sarah Mitchell
Operations Manager, Melbourne

"Sena's automated rostering and staff tracking features have saved us countless hours each week. The real time visibility into our operations means we can focus more on participant outcomes and less on paperwork."

JC
James Chen
Support Coordinator, Brisbane

"Managing compliance used to be overwhelming, but Sena makes it effortless. The automated alerts and audit tracking give us peace of mind, and the Xero integration has eliminated our billing errors completely."

RT
Rebecca Thompson
NDIS Provider Director, Sydney
500+
Active Providers
15,000+
Participants Supported
99.9%
Uptime
Australian
Data Hosting

Frequently Asked Questions

Q. What is Sena?
+
Sena is an all-in-one NDIS management platform built specifically for Australian disability service providers. It helps you manage clients, staff, compliance, billing, and visibility from a single system.
Q. Is Sena only for registered providers?
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No. Sena works for both registered and unregistered NDIS providers, as well as independent support workers. Our platform adapts to your registration status and compliance requirements.
Q. How is Sena different from ShiftCare or SupportAbility?
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Sena was built from the ground up by NDIS providers, support workers, and coordinators who understand the daily realities of the sector. We combine comprehensive compliance tools, modern rostering, and the only built-in provider discovery network.
Q. Can Sena streamline my billing processes?
+
Absolutely. Sena integrates directly with Xero and automatically maps your services to NDIS price guides. This eliminates manual calculations and reduces billing errors.
Q. Is my data secure?
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Yes. Sena uses enterprise-grade security with Australian-based data hosting, encryption at rest and in transit, and role-based access controls to protect participant and organisational data.
Q. Do I need to buy separate features or modules?
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No. All plans include full access to every core feature. Pricing scales only with team size, not feature access.
Q. What if my team grows — or shrinks?
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Sena scales with you. You can upgrade or downgrade your plan at any time based on your current team size. We'll prorate any changes.
Q. How long does it take to get set up?
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Most providers are up and running within a day. Our onboarding process guides you through configuration, and you can import existing data or start fresh.
Q. Can I try Sena before committing?
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Yes. We offer a free trial so you can explore the platform with your real data before making a decision.
Q. Do you offer support?
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Absolutely. All plans include email support, with higher tiers receiving priority response times and dedicated account management.
Q. How does Sena help with audits?
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Sena maintains a complete audit trail of all activities, documentation, and compliance records. When auditors come calling, everything they need is organised and accessible.
Q. Can my support workers use this on mobile?
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Yes. Sena includes a mobile app for support workers to log shifts, record case notes, and access participant information in the field.
Q. Do I still need a consultant or compliance officer?
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Sena supports your compliance efforts but doesn't replace your organisational responsibilities under the NDIS Practice Standards. It makes compliance easier to manage, but you remain accountable for your obligations.
Q. What if NDIS rules change?
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Sena is continuously updated to reflect changes in NDIS pricing, policies, and requirements. You'll always be working with current standards.
Q. How do I transition from my current software?
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We provide data migration support to help you move from existing systems. Our team will work with you to ensure a smooth transition with minimal disruption.

Be One of the First to Experience the Intelligent NDIS Platform

Join the iSena Founding Provider Program. Early access. Direct input. Priority onboarding.

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